Sustainable Matter
Here at Capital, we consciously seek out and source sustainable materials and methods to create, package and deliver the pieces you know, trust and love. This is often, the easiest...
FAQs
We're here to help.
We've created this space for you to find any information that you were looking for.
What payment methods do you accept?
We accept payment via PayPal and all major Credit Cards (VISA, Mastercard, and American Express).
Will I be charged international duties and taxes?
All European and international orders may be subject to import duties and taxes. We are unable to advise on these costs, as they are country specific. Please contact your local customs office to find out more information regarding taxes and duties, which are applied to orders delivered outside the UK. You are responsible for any import fees, duties and/or taxes that are incurred on the package.
The item I want is out of stock, will it be restocked?
If we have sold out of the style/size you are looking for, please send us an email directly to be added to our waitlist. We will notify you by email as soon as the item is back in stock.
How long will it take for my order to arrive?
If your order has been accepted, we will dispatch your order as quickly as possible Monday to Fridays.
All next day delivery orders are dispatched the same day, if the orders are received before 1pm. Orders placed after 1pm on Fridays will be dispatched the following the Monday. For any Next day delivery ordered over the weekend, this will be processed the following Monday.
How much does delivery cost?
Please see our shipping page for further information on shipping costs for our different delivery options.
Where is my order?
You will receive a tracking number to your email, which will provide you with an estimated arrival date. Please track the status of your parcel using the tracking number and tracking link provided to you.
Please note there can be local delays with customs and/or couriers that may affect your expected delivery time.
What is your return policy?
All customers have a 30-day time period in which you can return any item purchased from us. We are happy to accept returns, as long as the garment is in its original unworn condition and includes all original packaging. We reserve the right to refuse refunds if the garment shows any signs of wear. We are unable to refund customs duties and sales taxes, if your order was delivered outside the UK.
How can I return my item?
If you're not completely satisfied with your item then please contact us via email or the contact page here.
Can I exchange my item?
We are more than happy to exchange your order for the exact same product in a different colour or size. If the item is out of stock in the size or colour you have opted for, then a refund will be issued instead. If you wish to exchange for an entirely different product, please return the unwanted item and process a new order for the product you would like.
How long is the gift card valid for?
Expires after 12 months Promotional codes or discounts cannot be applied to the purchase of a gift card.
Can I redeem the leftover balance for cash?
The gift card balance cannot be exchanged for cash or redeemed against the purchase of another card.
Where do I buy a gift card?
You can purchase our digital gift card
Contact us
If you still have unanswered queries, please do not hesitate to get in contact with us via the page below.
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